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Support emails and contacts

Use the Opsflw support process based on urgency and business impact.

Primary support channel

  • Use the Opsflw Customer Support Portal as the system of record for all requests and incidents.
  • Open one ticket per issue to ensure correct triage, ownership, and SLA tracking.

Escalation contacts

If your organization has named escalation contacts, use the support contact list provided during onboarding. Keep the portal ticket updated while escalating.

Required details in first contact

  • Environment or deployment name
  • Region and cloud
  • Impact summary and affected users/services
  • Start time (with timezone) and current status